When working on your images always “save as” rather than save until you are sure that what you have done is correct, that way the original will always still be there to go back to if you need to.
Often the original download is corrupted by editing or saved in the wrong format, if the above advise is followed this can be overcome.
Often images submitted for canvas printing are in low resolution format and therefore not usable, reversion to the original high resolution version is therefore essential if we are to complete your order and successfully print on canvas your chosen image.
Whilst canvas prints are popular they are only as good as the information contained in the image submitted, it is therefore important to maintain the highest possible resolution of image when you are editing them.
It doesn’t matter whether it is a canvas photo or a canvas print of an original drawing that you are ordering, the same basic rules apply.